How does my payment get registered with the domain name provider?

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  • Question
  • Updated 7 years ago
  • Answered
Nominet sent me an email telling me that the registration of my domain is about to be suspended. I did pay a subscription to yourselves last month. Does that not include the fees to continue the domain name registration?
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Stephanie Harding

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  • anxious and confused

Posted 7 years ago

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Laura Thomas

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Hi Stephanie,

Can you tell us the domain you are referring to? If you renewed your domain with Yola, no further action is required, but we want to confirm you didn't renew an alternate domain or your hosting plan. If you don't want to post your domain url here you can submit it to support here.
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Stephanie Harding

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Hi, the domain is
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Hi Stephanie

I just checked the payments linked to your account and I see that you had made a payment for your Yola Bronze subscription. However, this payment does not include the domain renewal.

You still have to renew your domain subscription, which is a separate payment. Here's how to renew the domain:

  1. Log into your Yola account.

  2. Click on "Domains" in the menu. You will see your domain listed there.

  3. Click on "Try to renew" to the right of your domain name. This will open up the payment screen, allowing you to complete the payment.

Hope that helps!