How Long does it take for yola to credit my card back when they say they did? It's been 3 days!

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  • Updated 8 years ago
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I am still waiting for yola to credit the money back to my credit card? I recently updated my site to it's own domain and was charged 79.80 however, I was not happy with the change. I emailed customer service and the guy, Jeremy, said they do not normally do this, but he will go head and credit it back to my card. It has been 3 days. Now I email support@yolasite.com but I am not getting any responses back. Please help me as I need the money back on my card ASAP. I have a reference number if needed.
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Vincent

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  • pissed

Posted 8 years ago

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Marije, Official Rep

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Hi Vincent,

The payment was definitely refunded on 23 January. I see that you have sent an email to us and I will reply to you there as well.

Our only suggestion in this case is to contact your bank to find out whether they can see anything on their side. If you need any further detail from us, please could you let us know what you need?
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Vincent

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Thank you it was an error on the credit card companies side. It will be back on the card Thursday.
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Marije, Official Rep

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Thank you for letting us know!