If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
The speed depends largely on the customer and how promptly they work through the process with us.
I looked up your case on our system and it appears that the last response is from our side. As such the case is open pending your response. If you could review the email thread with our support team and respond to the last email to you from Stacey (our payments specialist) we can move forward with assisting you as appropriate.