How long is gonna be down?

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  • Question
  • Updated 9 years ago
  • Answered
so how long are yola gonna be down for because i have a few really important updates for my site.
could they have at least of given us an advanced warnig?
And a general question, why do site close down whiule being updates?
Photo of Will


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  • annoyed

Posted 9 years ago

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Photo of Ruth


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Hi Will,

I'm sorry this caught you by surprise. We did post a notice this morning on this thread:

You can check it for updates as to when you will be able to log in to your account.

People cannot work on their sites while we update as it can interfer with the update that is taking place.

I apologise for the inconvenience, but we really hope you will like the new features that we are releasing.
Photo of Monique

Monique, VP of Customer Support

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Hi Will

We did post advance notice of this outage. I am sorry that you did not see the message.

We are also sorry that this comes at a time that is inconvenient to you, but we are pleased that you have updates planned for your site! You will be able to do these updates soon. We realize that whenever we disable logins for a release that some people will be temporarily inconvenienced, but we trust that it will make Yola better for everyone in the long run.

We will do our best to restore logins as soon as possible. We estimate that we will be back by about 9am PDT. Please note that this is only an estimate, and the time may change.

Logins to the site builder are disabled during a release to allow us to make the changes to the user interface that we need. However, your published sites remain available throughout. We are always striving to improve the way we do releases, but ask that you please be patient with us while we work hard to bring you this service.
Photo of Will


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ok thanks.
u have solved all the problems i had with the site being down very fast
thanks once again