How long should it take to upload a photo!

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  • Updated 6 years ago
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My site freezes when I try to upload photos. I have tried Safari and Google Chrome and cleared the cookies from each one and tried again but still the same problem. Pictures are in JPG and are quite small.
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Jacky Hole

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  • frustrated

Posted 6 years ago

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Gop

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Hello Jacky,

You've done the correct remediation and you have the right specs for your images. Are you hitting the problem with batch loading or single image loading?

If you like I can try and upload one of your failed images to my test site and let you know if I have any problems. I'm using Chrome and FF on Windows XP SP3. If you wish you can send an image to me by mail: gop@designscent.com
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Gop

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Thanks for sending the image Jacky.

I was able to upload it without issues. May I ask if you have noticed any other problems with the sitebuilder at this time?

It was certainly worth trying out but I'm sorry I can't give you any reason for a failure as such.

Gop.
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Jacky Hole

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Thank you for trying it out. Sitebuilder seems to work ok otherwise. Haven't encountered any other problems yet although I obviously can't change the site as I want it without the uploads. Will try again tomorrow!
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Jacky Hole

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Just to let you know that I work on iMac (Lion) also running Parallels. I tried uploading via Internet Explorer on Windows 7 and I was successful. Can't understand why it didn't work via Lion!
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Gop

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I think that this is one for the Engineers Jacky. That's a good update too. It's all valuable data.
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Laura Thomas, Social Media Coordinator

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Hi Jacky,

I was able to upload an image on a test page in your website and it was snappy. I see you've gone through a lot of basic troubleshooting with no success so at this point I think it'd be best to test with your image. Please submit a request to support here referencing this thread for further assistance.
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Gop

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?

Jacky has reported that she fails to upload images with lion but can with Win 7. In other words she can but can't.