How to cancel monthly payment?

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  • Updated 7 years ago
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Hi I signed up for the monthly shopping cart for my web, but says I have 30 days, how do I cancel it? Cheers
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Emma Maker

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Posted 7 years ago

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Monique, VP of Customer Support

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Hi Emma

I see Gop answered you on your other post. For the sake of anyone reading, here is our process when someone wants a refund on their subscription:

1) If the request is inline with our refund policy we will most certainly honor it. Send a support request so that we can assist you.
2) However, we don't just want to issue the refund without also trying to help as that would be a cop out. We are here to make sure that you are successful so when making a refund request, be sure to include your reasons as it may be something we can resolve.
3) In return for the above we request feedback so that we can improve our product for others.
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Gop

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I think that this is the best return policy/procedure I have seen as an official statement here on Yola. It gives everyone the chance to communicate their needs and perceptions, solutions and choices.