How to Cancel my Silver Membership

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  • Updated 7 years ago
I want to cancel my silver membership on here. I already E-mailed the E-mail address found here previously, almost a month ago,and still have not received nothing. I also changed my page to a free one, and attempted to delete my credit card information- and to no surprise- that's not possible either.
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heather

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Posted 7 years ago

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Stefan, Official Rep

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Hello Heather

You cannot delete your stored payment method if you have a running subscription with us. You would first need to cancel all paid services before being able to remove your credit card details. This is intentional to ensure that the payment system works.

I have checked your account and seen that you have cancelled your Silver package, it will expire on 16 May 2012, and your Silver account will stay a Silver account until that date. Afterwards your account will be downgraded to a Yola Free account.

I was able to successfully delete your payment method as all your services have been cancelled.

We are always sad to see a user go. May I ask you why you cancelled your Yola Silver package? Did you have a problem or were you missing anything that we could help you with? We'd be pleased to get your feedback. Thanks.