How to get past the opening page in upgrading to Silver, as I already own the web address?

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  • Updated 7 years ago
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I have written a website using the Basic Package. I own the web address through another provider, and following the Yola instructions, I have pointed the 2 A Records to Yola. I've only just done this and understand that it will take up to 48 hours to take effect.

In the interim, I was hoping to upgrade to Silver, as I understand that I will be able to use additional templates and also, I understand that it is the only way to use an external host for the web address. However, when I try to upgrade to Silver, I am asked to see if the web address I would like is available. I already own this address, and upon searching it says it is unavailable (which of course it is, as I own it). However I can not get past this page to upgrade to Silver.

How can I upgrade when I already own the web address? I would appreciate any assistance.

Kind regards

Photo of Stephen Wood

Stephen Wood

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Posted 7 years ago

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Photo of Emmy


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Hello Stephen,
I feel like I am working with you via email on this as well and that you have registered through the GBBO program so it is asking you to redeem your domain during the upgrade to Silver. If that is not the case and this is a different problem and you have not registered through GBBO, let me know here and I can further assist. Otherwise I can continue with you via email.

Kind Regards,