If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I have answered you on another thread where you were wondering about unlocking your domain, is this what you are wondering about on this thread as well? Please see my comment on this thread: Domain transfers locked.
Please let me know if this doesn't answer your question and I will further assist.