If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I don't remember any of my login details. I purchased a domain name here a year ago and was charged the other day with renewal. I don't want a renewal and I want to stop my subscription. Can someone help me?
When you purchased your domain name at Yola, you agreed to auto-renewal on the checkout page.
If you forgot the e-mail address associated with your Yola account, can you please post your domain name for me? This will help me locate your Yola account and send you an e-mail with the instructions on how to cancel your domain with us.
You will also need to re-gain access to your Yola account by resetting your password. I'll send you the instructions to the e-mail associated with your Yola account once I have found your Yola account in our system.