How to stop being charged for renewal?

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  • Updated 5 years ago
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I don't remember any of my login details. I purchased a domain name here a year ago and was charged the other day with renewal. I don't want a renewal and I want to stop my subscription. Can someone help me?
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Kristen Hortaleza

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  • very upset

Posted 5 years ago

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5 years ago
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Stefan, Official Rep

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Hello Kristen

When you purchased your domain name at Yola, you agreed to auto-renewal on the checkout page.

If you forgot the e-mail address associated with your Yola account, can you please post your domain name for me? This will help me locate your Yola account and send you an e-mail with the instructions on how to cancel your domain with us.

You will also need to re-gain access to your Yola account by resetting your password. I'll send you the instructions to the e-mail associated with your Yola account once I have found your Yola account in our system.
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