How to stop being charged for renewal?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
  • 1
I don't remember any of my login details. I purchased a domain name here a year ago and was charged the other day with renewal. I don't want a renewal and I want to stop my subscription. Can someone help me?
Photo of Kristen Hortaleza

Kristen Hortaleza

  • 1 Post
  • 0 Reply Likes
  • very upset

Posted 4 years ago

  • 1
4 years ago
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Kristen

When you purchased your domain name at Yola, you agreed to auto-renewal on the checkout page.

If you forgot the e-mail address associated with your Yola account, can you please post your domain name for me? This will help me locate your Yola account and send you an e-mail with the instructions on how to cancel your domain with us.

You will also need to re-gain access to your Yola account by resetting your password. I'll send you the instructions to the e-mail associated with your Yola account once I have found your Yola account in our system.
  • 1

Powered by Get Satisfaction