how to use my silver yola 25 dollars facebook credit?

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  • Question
  • Updated 8 years ago
  • Answered
how to use my silver yola 25 dollars facebook credit? in the mail you sent me there is only a link to start create a add in facebook (no code like logowork or fotolia) and when i finish to create my add on facebook it directly ask me to pay by creditcards! How to use this credit?
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relaxdragon

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  • frustrated

Posted 8 years ago

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Jackie

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Hi relaxdragon,

If you would like to redeem your credits, you will first need to login to Facebook.

Then follow the link provided in the Yola Silver Credits email, and follow the steps to create your advert.

Please note that you may also need to enter your credit card details in case the advert exceed $25, this is so the balance is deducted automatically off your card and does not interrupt the posting of the advert.

I hope this helps!

Jackie
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Kym Statum

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What does the email look like? I just keep getting a transaction page when i ask for it to be re-sent.. no links.???
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Brianna

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Hello Kym,
I am forwarding your request to Jackie. She will reply as soon as she comes back online.
Cheers!
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Narrissa

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I have tried to use the link and facebook is still waiting for me to enter my code, I have done my crdit card info and now they are asking for the yola code or facebook credits code but when I enter it, it comes up invalid.??
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Stefan, Official Rep

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Hi Narrissa

Please log into your Yola account and contact our Support via e-mail, using our Support Contact Form. We will need your account details to assist you further with this. Thanks.
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Jackie

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Hello Kym,

We have recently been notified of a bug where the Yola Silver Credits emails are not being sent.

Our engineers are working on a resolution, and as soon as we have an update we will let you know.

Apologies for the inconvenience, and thanks for your patience as we work on this issue!
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Jackie

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Hello Kym,

You should have received a new Yola Silver Credits email by now. Please let me know if you didn't receive it, so that I can investigate for you.

Cheers!
Jackie
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AdrianH

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I need to get a new Yola Silver credits email. Because I am having the same problem
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Brianna

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Hello AdrianH,

Please send an email to support@yola.com including the name and email address associated with your Yola account. We will gladly assist you with this.

Cheers!