HTML changes letters

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
I'm writing in the html widget but when I type í,ó or ñ it changes to other weird symbols! Do you know how can I correct this?
Photo of Edgärd Reyes

Edgärd Reyes

  • 2 Posts
  • 0 Reply Likes
  • confused

Posted 3 years ago

  • 2
Photo of Francesco Patane'

Francesco Patane'

  • 50 Posts
  • 5 Reply Likes
I have the same problem and some pages of my website are completely messed up.

I sent an email to Yola support and they told me that "Our engineers are aware of the problem and are working on solving it as soon as possible".

However, after 10 hours, the problem still persists and I am losing visitors.....

It's amazing that a company such as Yola doesn't make appropriate and extensive tests before lunching an update. In this way, they cause a lot of problems. And this is not the first time....
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Edgärd,

This is an error on our side, and as Francesco pointed out, our engineers are working to resolve it. I can add it is a matter of priority and we do hope to have it fixed promptly.

While it is true that problems can sometimes be introduced to our Sitebuilder, it is not accurate that we do not run extensive testing prior to making changes to our code base. We have numerous internal processes designed to ensure the stability of our hosting and Sitebuilder and we will always strive to continue to improve upon them as we develop and maintain our platform.
Photo of Jen


  • 206 Posts
  • 24 Reply Likes
Hello Francesco and Edgärd, 

Thanks for your patience. I am pleased to share a fix has been released.

If any unwanted characters were saved to your website earlier, please open your website in the Sitebuilder, remove the unwanted characters and save the changes. Upon saving and republishing, the correct characters will display.

Should you experience any further problems, please let us know.  Your inquiries are always welcome.
Photo of Edgärd Reyes

Edgärd Reyes

  • 2 Posts
  • 0 Reply Likes
Hi Jen, thank you!

It works now!!!