Trouble upgrading account

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  • Updated 6 years ago
  • Answered
  • (Edited)
I was building my website, tried to upload a song and received a prompt to upgrade to bronze. I dutifully upgraded and tried to reupload the song. Even though I added another gigabyte of space, I'm still getting the prompt to upgrade. The song is only about 10 megabytes. I don't get it.
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Scott Perry

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  • confused.

Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Scott,

The account associated with the email in this forum does not have any payments associated with it. I also do not see a published website so I can't confirm I'm looking at the correct account. If you have a published website address, please reply with it. If you do not, please submit a request to support here so we can investigate your account further.
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Scott Perry

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Hi Laura. Thanks so much for your prompt response. It seems that the account that I'm working with is on my s.perrys@yahoo.com email address. The transaction number for my upgrade to bronze is 22858e74ff504959ae0dd6aa46a44466.

Again, thanks, and have a great weekend!
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Laura Thomas, Social Media Coordinator

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Hi Scott,

I can confirm your payment for 1 month of Yola Bronze was successful and your account has been upgraded. If you are trying to upload a file over 5MB, the upgrade prompt you would see is actually for Yola Silver.

Yola Bronze allows 2 GB storage, 5 sites and 5 MB uploads.
Yola Silver allows 5 GB storage, 25 sites and 100 MB uploads.

You can learn more about our products and pricing here.
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Scott Perry

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I see. Thanks!