If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I was building my website, tried to upload a song and received a prompt to upgrade to bronze. I dutifully upgraded and tried to reupload the song. Even though I added another gigabyte of space, I'm still getting the prompt to upgrade. The song is only about 10 megabytes. I don't get it.
The account associated with the email in this forum does not have any payments associated with it. I also do not see a published website so I can't confirm I'm looking at the correct account. If you have a published website address, please reply with it. If you do not, please submit a request to support here so we can investigate your account further.
Hi Laura. Thanks so much for your prompt response. It seems that the account that I'm working with is on my firstname.lastname@example.org email address. The transaction number for my upgrade to bronze is 22858e74ff504959ae0dd6aa46a44466.
I can confirm your payment for 1 month of Yola Bronze was successful and your account has been upgraded. If you are trying to upload a file over 5MB, the upgrade prompt you would see is actually for Yola Silver.
Yola Bronze allows 2 GB storage, 5 sites and 5 MB uploads.
Yola Silver allows 5 GB storage, 25 sites and 100 MB uploads.