i accidently deleted my DNS records how can i restore them

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  • Updated 8 years ago
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hi im martin, i accidently erased my DNS recors for organiconetworks.org how can i restore them as my site is not viewable on the web because of this. i urgently need to be back online as this was supposed to be our inaugural week for the website. this originated because of google apps, while trying to set up an email account, my adress is organiconetworks@gmail.com
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organiconetworks

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Posted 8 years ago

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Kershnee

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Hi,

I am sorry you are experiencing this issue. Please follow these steps to change your domain's settings back to Yola's name servers. The change may take a few hours to take effect.

1. Login to your Yola account and make sure you are on the "My Sites" page.
2. Click on "Domains" and then click on "Advanced domain settings".
3. Click on "Set up name servers".
4. Click on "Let Yola automatically manage your DNS settings for ..."
5. Click on "Use Yola's name servers".

If you continue to have problems with this please let us know.
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organiconetworks

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hi kershnee

thanks for your quick response, now my problem is that if you type www.organiconetworks.org in the adress bar both Internet Explorer and Safari reply that the server cant be found for page www.organiconetworks.org but if i dont use the www it is viewable

why?

martin white eagle
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Marije, Official Rep

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Hi Martin - you had a CNAME which was causing the problem. I've removed it and your site with the 'www' should work but it may take a few hours to take effect. I did answer your earlier email but only checked http://organiconetworks.org - I'm sorry if any confusion was caused.
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Marije, Official Rep

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Oh - if you're trying to verify your domain with Google Apps, you'll need to add the CNAME differently (it was added incorrectly).
Here's how to find the CNAME:
1. Log into your Google Apps account.
2. There will be a link underneath "Email" saying that your domain is not configured, click on it.
3. The next page will be full of text with the heading "Set up email delivery". In the second paragraph, click on the link "verify domain ownership".
4. The next page will have a dropdown list underneath "Verify your domain ownership". Choose "Change your CNAME record".
5. Copy the code in point 2, it will be something like "googleffifh4736fkjdf7" - that is the CNAME you will need to add to your domain's settings to verify your domain.
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organiconetworks

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wow you guys are fast! thanks for the quick turnaround

great support, i will recomend you all here in mexico

martin white eagle