Why do I need to renew again?

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  • Problem
  • Updated 5 years ago
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  • (Edited)
I renewed on the 12th of December yet you still asking me to renew, also the 23 dollars was deducted from my VISA, what shall I do, I'm the owner of dralwasiyah.com web site
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Alwasiyah

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Posted 5 years ago

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Stefan, Official Rep

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Hello Alwasiyah

From what I can see in your Yola account, it looks like only your hosting package has been renewed, but not your domain. Hosting packages and domains are separate products which need to be renewed separately. Your domain has expired, but you are still in a grace period to renew it.

To renew your domain:
  1. Log into your Yola account.

  2. On your My Yola dashboard, click on "Domains" in the left-hand side menu.

  3. Click on the "Try to renew" link next to your domain name, and follow the steps prompted.