I am confused about which publishing option to select and what the implications will be for my site. Please help!

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  • Updated 11 years ago
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SynthaSite FAQ

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Posted 11 years ago

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Monique, VP of Customer Support

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Official Response
When you publish your site you are given 3 options:
1) If you do not have a domain name and want us to host your site for you, select option 1: publish as a subdomain of SynthaSite. The subdomain name and hosting or your site are free! Your domain name will be: http://yoursite.synthasite.com and your site will be hosted by us.
2)If you already have a domain name, but would like us to host your site (yes, hosting is still free, and no synthasite will not appear in your domain name!), select option 2 and follow these instructions:

How to configure a domain name you already own

* Login to your chosen Domain Registrar (Ex. GoDaddy, Register.com,
etc)
* Go to the DNS Management page
* Setup an A Record
* The IP address of your record must point to: "208.75.208.172"
* *OR*
* Setup a CNAME
* Set your CNAME alias to: "hosting.synthasite.net". E.g.
www.mydomain.com = hosting.synthasite.net
This will only work if you are not assigning to the base of your
domain. I.e. domain.com will not work but www.domain.com will.
* *Note* that it can take up to 48 hours (although usually less) for
these changes to take effect. Please contact your domain registrar
should you require any support relating to this.

3)If you want to host your site somewhere else, select option 3 and follow these instructions:

Hosting with your own service provider:

Copy the site to the webroot of a php 5.2.x enabled web server
* Ensure that the "classes/work/templates_c" directory is writable by
the web server.
(chmod 777 classes/work/templates_c on Unix / Linux boxes)

Please note that if you elect to host your site elsewhere, we can only support you with the process of creating your site, and downloading it. Thereafter all support relating to the hosting of your site will become the sole responsibility of your service provider.
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Sanja

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Hello Marcela,

Please refer to this tutorial for step-by-step instructions on how to set up your external domain with your Yola site: Publish to a domain you already own.

If you get stuck along the way, please contact your domain registrar for assistance as we do not have access to your domain settings.

I hope all goes well!
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Marcela

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This article states this is only avail for SILVER accounts! Which I have not!

Like I said, I managed to do this a couple of years back but cannot remember what I did....
However it did NOT involve having to spend any extra money, so what are my options??
I need to get this sorted asap, please, my business is on hold until this is rectified.

=(
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Marcela

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I'm winging it at the moment... I really don't understand, but am having a try even if im not sure of what im doing.

I've inserted 184.72.229.176. next to IP ADDRESS (per article you sent me) and I also have: HOST NAME: _________________ .madebymarce.com

What do I key in the space provided??????
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Marcela

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Hmmm.. and why does Monique quote a different IP address in her reply above..??

I'm suddenly not sure i'm receiving the correct information...

=(((
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Marcela

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DOES THIS LOOK RIGHT:

Advanced Host Records

Host Name:
hosting.synthasite.net.madebymarce.com

IP Address:
208.75.208.172

???
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bhishma

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I have purchased the domain name but the DNS Management section is always with the hosting company or website. So I have to request you to guide me from here.
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Monique, VP of Customer Support

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Hi Bhishma

I have noted your question, thank you. The instructions posted above is the information I have right now, but I will ask someone else from our company to jump in and answer you.

Monique
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lisaretief

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Bhishma, which hosting company are you using? And what is the domain name you want to use.

Let's say, for example, it is "www.somedomain.com".

When you publish you site, you will tell us that you have your own domain and it is "www.somedomain.com".

Now you need to get your hosting company to change some DNS records for you. This will be done either via a web interface that they give you access to, or else the old fashioned way via email or phone, depending on who they are and what services they provide.

You need to ask them to set up something called an "A record" for "www" and point it to "208.75.208.172".

There is another way to do it (via a CNAME) but I am trying to keep things simple. Let me know if you have any more questions.
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pascale

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Hello,

I'm trying to upload the site to my own server and receiving an error message:

Warning: require_once(/var/www//classes/commons/lib/smarty/Smarty.class.php)

What do I need to change so it will look for the Smarty.class.php file in the correct directory?

The /var/www// is what needs to be changed as these directories are typical to WHM/cpanel setups but not others like mine and most other major hosting companies.

Any suggestions?

Thank you,
Pascale
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lisaretief

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Hi pascale,

What is the location in your case and other major hosting companies?

Unfortunately we are unable to provide a configuration that will suit everyones server, but we do attempt to conform to the standard and large numbers of our users do manage to use the downloaded website on their own host.

You can always host on SynthaSite using your own domain name if you want to, but I will wait to hear from you to see if there is something to be done with your current host.
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homeofpoe

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I get these two errors:

Warning: require_once(/var/www//~xx/xxxx/classes/commons/lib/smarty/Smarty.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/xx/public_html/xxxx/classes/commons/includes/Common.inc.php on line 78

Fatal error: require_once() [function.require]: Failed opening required '/var/www//~xx/xxxx/classes/commons/lib/smarty/Smarty.class.php' (include_path='.:/usr/share/php:/usr/share/pear:/var/www//~xx/xxxx') in /home/xx/public_html/xxxx/classes/commons/includes/Common.inc.php on line 78

It's hosted locally, so I' not sure what exactly the problem is. I use a standard apache2 setup using ~username public_html directories

It seems like the actual file resides in classes/commons/lib/smarty... not sure what's up with the mistarget?
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homeofpoe

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It seems many require_once() functions seem to fail on the includes due to the included file being somewhere else, or not referenced properly... spent a while correcting them, and there's still issues. Is there an easy way to resolve this?

I'm on Ubuntu Hardy Heron.
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Monique, VP of Customer Support

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Hi homeofpoe

I have asked our Java developer to have a look. He should be in contact with you shortly.

Greetings
Monique
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Stefan Lourens

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Hi homeofpoe

I am not sure why it is looking for the file in "/var/www//~xx/xxxx", seeing as thats the last part of your include_path.

Can you check if the file actually exists, it should be located /home/xx/public_html/xxxx/classes/commons/lib/smarty/

Regards
Stefan Lourens
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homeofpoe

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That's the weird part, because the files are there. It -should- work. All the files exist and seem to be in their correct locations, according to where it looks... it's just not seeing them. According to "ls -l", everyone should have reading privileges.
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homeofpoe

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Ah ha! The problem is where its trying to reference php-pear. It resides in "/usr/share/php/pear", not "/usr/share/pear". Where would I fix this?
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Stefan Lourens

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Hi

I am not sure that is the problem, we do not use any pear references in the generated code. But you can try and see if it works.

There should be and include_path property in your php.ini file.

I took a look at a clean php / apache install (without pear) and the include path = ".:/usr/share/php" I am not sure what the purpose /var/www//~xx/xxxx would be.

If you are still struggling, send us the phpinfo(); information.
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harbino

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I have set up a synthasite website and own the domain called www.main-dss.co.cc

I have set up a domain at www.forums-dss.co.cc and is waiting for the update.

The problem I am having is setting up the domain for my synthasite. I am confused whether to put it as an A record or as a CNAME.

I just don't understand the instructions given.

Can someone please help?
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lisaretief

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Hi harbino,

Just checked the DNS records for www.main-dss.co.cc and they are set correctly (with a A-record) and resolve to the SynthaSite server. What's more is that when I go to http://www.main-dss.co.cc it lands on your SynthaSite page, so there is nothing more you have to do - it is all set up and working.
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harbino

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I click on the link and it sends me to the homepage of my domain provider.

I guess I will probably have to clear the cookies and stuff in my Firefox browser.

Well thanks anyway ;)
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lisaretief

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It can take up to 48 hours from when you made the A-Record change for it to show up across the whole internet.
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harbino

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K. I suppose it may be because I am in the UK and it is a different area. My domain provider is based in Korea.
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cupcakejoe

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i still dont get it. i dont know how................to Unzip it.
Copy it to the webroot of a php 5.2.x enabled web server.
Ensure that the "classes/work/templates_c" directory is writable by the web server.
(chmod 777 classes/work/templates_c on *nix boxes)
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Monique, VP of Customer Support

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Hi cupcakejoe. Can you tell me where you are hosting your site? Have you contacted your hosting service for support and given them those instructions yet? If so, what was their response?
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1331

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What do you do if you don't have a clue??? I registered my own domain name when I signed on to Xanga a LONG while back but do not have a clue who provided the service at this point.
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Monique, VP of Customer Support

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1331

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It says that it is, "Current Registrar: ENOM, INC.". Does that help?
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Monique, VP of Customer Support

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sharadtriyama

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Hi

I have a domain with ewebguru.com and my domain is www.sharadtriyama.com

They created an A-record for synthasite and I published my site from sharadtriyama.synthasite.com to my domain which it said was "working" but still nothing is showing up on my site.

Any idea why?

Thanks in advance.
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Marije, Official Rep

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I see your site! http://www.sharadtriyama.com/ - you might need to click on refresh in your browser - let me know if it's still not working.
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sharadtriyama

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Hi Marije.. thank you! I see it now.. my proxy was blocking it here... thanks a lot to synthasite.. hope you like my site! :)
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sharadtriyama

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Thanks synthasite!
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stan

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I just like to up load my situs . but all have already hyperlink, just need to hosting to your company.

best regard,
stanis
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Marije, Official Rep

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Hi Stan - you would need to create your site using the SynthaSite Site Builder. Unfortunately we aren't able to host a site built some where else. Please let me know if you need any other information.
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atiq

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My Domian name provider (www.melbourneit.com.au), does not give me any option for A-Record or CNAME. It only gives Name Server option (ns1.domain.com etc).

The problem is that when I try to "redelegate" Name Servers with ns1.synthasite.net and ns2.synthasite.net it does not work. (I just guessed ns1.synthasite.net, there is no information provided from Synthasite about its Name Servers)

Evene if I enter the IP address against the ns1.sysnthasit.net etc, it does not work?

My question is that, Can you please provide CLEAR INFORMATION ABOUT ALL THE THREE METHODS OF DNS Management???????????????????

1-A-Record
2-CNAME
2.Name Servers?

THANKS