I am having difficulty sending mail to contacts with hotmail account, as they keep getting returned undelivered.

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Lucy Gates

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Posted 5 years ago

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Lucy Gates

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The code I am getting is

Diagnostic-Code: smtp;550 Requested action not taken: mailbox unavailable
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Laura Thomas, Social Media Coordinator

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Hi Lucy,

Are you referring to mail sent from a Yola Mail account to more than one @hotmail email extension?

I ask because the error message you shared sounds like it's a problem with the email address you are trying to mail to. Do you have another way of contacting the owner of that mailbox to see if they are aware of a problem with their email address?
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Lucy Gates

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I am trying to send to several people, most are successful, but not the ones with 'hotmail extension, they keep getting rejected with the smtp;550 code!
Photo of Lucy Gates

Lucy Gates

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I am trying to send to several people, most are successful, but not the ones with 'hotmail extension, they keep getting rejected with the smtp;550 code!
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Stefan, Official Rep

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Hello Lucy

This seems to be a problem caused by hotmail. They have a lot of servers which people try to abuse for spam and phishing e-mails every day, so hotmail may randomly block certain mail servers for a certain time. This should be intermittent, though. Unfortunately hotmail's policy to deal with this is beyond our control.