I am having difficulty to pay for a new domain.

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
I have a difficulty to pay for a new domain. Whenever, I try to make the payment online, it says "There was an unexpected error during domain registration"
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Amarsaikhan

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  • frustrated

Posted 5 years ago

  • 1
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Stefan, Official Rep

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Hello Amarsaikhan

Have you tried to clear cache and cookies of your browser? If that doesn't help, please try again using Firefox or Chrome. If still no luck, please send us your request via e-mail, providing the login e-mail to your Yola account, as I'm afraid we can't process account-related request on our Support Forum.
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Amarsaikhan

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Good to hear from you.
I have tried to make the payment using different computers both Windows and MAC.
The question was sent to you a couple of times, but there is still no response. That's why i posted my problem here.
Using same credit card and forms, I have successfully made the payment for your silver package.
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Stefan, Official Rep

  • 4448 Posts
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Hello Amarsaikhan

I can only find one e-mail from you in our system, and this e-mail was sent today. I've forwarded it to our Payment Specialists, and they will follow up with you on this matter via e-mail. Thank you for bringing this to our attention. We'll do our best to assist you with buying your domain name. I'll close this thread as solved.