I am not able to access my website due to the ICANN changes

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  • Updated 6 years ago
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Khaalid Mungly

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Posted 6 years ago

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Laura Thomas

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Official Response
Hi Khaalid,

We can help you with that! Your domain has been suspended in accordance with the new ICANN policies. You can read more about it here: How the recent ICANN changes affect your website.

You will be able to retrieve your domain, if you follow these steps:

1. Log into your Yola account.
2. Click on “Domains”.
3. Click on “Advanced Settings” next to the domain name.
4. Go to “Edit your domain registration info”.
5. Change the email address to one you have access to.
6. Click “Update details”.
7. You will receive an email from Yola at the new email address. Follow the instructions and click on the link in the email.
8. It will redirect you to a page to verify your new email address.
9. Check the box to agree to the Terms.
10. Click “Submit” to validate the change.

Your domain will then be validated at the domain registry and be removed from suspension.

I hope that helps!