I am not getting my mail. Help!

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  • Question
  • Updated 7 years ago
Someone tried to order a print in my art store, but I have not gotten their email. I did 2 test emails and received nothing.
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Marcia Carole

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  • frustrated

Posted 7 years ago

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Gop

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Hi Marcia,

Is this using the Yola Online Store, Paypal Widgets or ad hoc ordering by Yola Form or by sending an email to your Yola Mail?
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Marcia Carole

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sending an email to my Yola mail...which is my email. It worked once for me today, but not another time and did not work for one order by a friend.
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Gop

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The engineers will have to work on this for you Marcia. Yola support will contact you here.
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Justine

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Hi Marcia,

If you haven't already done so, the first thing I can suggest checking is your Spam/Junk Folder. Sometimes mail gets directed there inadvertently.

Could you clarify whether the email is generated from a Yola Online Store order, whether it's a link on your website or whether it's in a Contact Form? This will help me go test the process in question.