I bought my domain through Yola. How do I manage and access my domain, since the original site won't let me?

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  • Updated 9 years ago
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When I finally tracked down the original registrar site, it wouldn't let me access my domain/ access the site as a user since 'my domain was bought through a third party.
I am thinking of moving this site off yola (I will still continue using Yola however, it's awesome) and I need help!
the domain is http://www.bokonton.org
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Posted 9 years ago

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jeremy, Employee

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Hi there Holly-wa,

I see you bought the domain through us. It should then be linked to your Yola site. Are you wanting to move your domain away?

If you want to transfer your domain away from your Yola site you have two options:

Option 1: You can edit your DNS settings so that your domain points to your new provider. Depending on the host you're moving to, it would either be editing nameservers or creating an A Record. This means that you will still get a renewal reminder from us 11 months after purchase. If you choose this option, please view this tutorial: DNS for your domain purchased from Yola .

Option 2: We can release your domain so that it is transferred to another domain registrar completely. You will receive an email with a code from us that you can give to your new domain registrar. To unlock and transfer your domain, follow these steps:

1. Login to your Yola account and make sure you are on the "My Sites" page
2. Scroll down to the bottom of the page and tick the box next to "Enable advanced domain settings"
3. You will be scrolled back up to the top, click on "Advanced domain settings".
4. If you would like to transfer your domain to another domain registrar, untick the button next to "Lock this domain name". An email will be sent to you and it will contain the transfer code you will need to give to your new domain registrar in order to complete the transfer. The email will be from our domain registration partner.

I hope this helps and if you need any further assistance, please let me know.