I can ́t open the File Manager!

  • 1
  • Question
  • Updated 10 years ago
  • Answered
When I tried to open the File Manager an error occurs.
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Carlos Zikan

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  • frustrated

Posted 10 years ago

  • 1
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Ruth

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Hi Carlos Zikan,

I am sorry you are getting this error. In order to help us get to the bottom of the problem please answer the following questions:

1) What browser and browser version are you using?
2) What operating system are you using?
3) What version of Flash have you got installed. In order to find out click here: http://kb.adobe.com/selfservice/viewC.... This is very important information, so please let us know
4) How are you connecting to the internet? (eg, from home, work, school, internet cafe etc)
5) If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.

We are not sure why this error is occurring, so any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this.
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Carlos Zikan

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Ruth, I ́m trying to answer yours questions. How can I do it? I ́m not find any field to answer.
I clicked "This answers the question". Forget it. It was not my intention.
Regards,

Carlos Zikan
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Carlos Zikan

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aa
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Carlos Zikan

  • 6 Posts
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Ruth,

My browser is Internet Explorer;
My operating system are Windows XP;
I tried to open http://kb.adobe.com/selfservice/viewC... with no success. I do not have this anwer now. I need more time to anwer;
I am connected to the internet from home.

I was working with no problem so far. I did not made any changes in the configurations or my computer.

In the image I ́ve sent it means "Concluded, but there are errors in the page".

Thanks,

Carlos Zikan
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Ruth

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Hi Carlos,

Thank you very much for the extra information, I have passed it on to our engineers. In the meantime, could you try the following:

1. Clear your cache - Here is a link to a tutorial which will help you do that if you need help - http://www.wikihow.com/Clear-Your-Bro...
2. Close and then restart your browser.
3. Try editing your site in a different browser.

If that doesn't fix the problem, please let us know.

Once again, I apologise for the inconvenience.
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Carlos Zikan

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Ruth,
I cleared the cache. The problem is soved.
Thanks a lot.
I am very happy with the time to solve the problem.
Don ́t apologise. I was the guilt.
Best Regards,
Carlos Zikan
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Ruth

  • 2819 Posts
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I'm very glad to hear that fixed the problem. Please let us know if we can help you with anything else.