I CANNOT ADD NEW DOMAIN, SAYS NOT POINTED

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  • Updated 9 years ago
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i cannot add a new domaion. it says not pointed and my the site i got my domain from does not have any options on my account. HELP!
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james

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  • frustrated

Posted 9 years ago

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Kershnee

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Hi James,

Please can we have your domain name so that we can take a look at the settings.

**Please note:** Make sure you have 2 A records set up, one with the hostname "www" and one with the hostname "@" or "*". Both A records should point to 208.75.208.172 - you should do this regardless of which domain you want as primary.

For more information on pointing your domain to Yola, click on this Link
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james

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my current domain is elephantshavekneecaps.com and the one i purchased is jimslist.co.uk from sienne.co.uk but i dont have any options on their site to point anything. i have no controlo panel or anything
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UK Duke, Champion

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Hi James - i dont use the company you are with so can not fully advise,

What happens when you click my account and sign in?

In the features on the home page they only say you can foward traffic from your domain, they dont mention full dns control, doesnt mean they dont have it - - i would reccommend sending their support a ticket, see what they say.
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Kershnee

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Thanks Lee!! @James - if you continue to have problems with this, please let us know so we can help you resolve this as soon as possible.
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james

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ok ill try thanks for your help