I cannot edit my website!

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I cannot access sitebuilder to edit my website. I am logging in and then my website will not load on my yola. It is saying "error page". I have tried all the tips you suggest re clearing the cache, temp files, adobe etc. Please help me! it's www.diet-matters.com
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dietmatters

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  • frustrated

Posted 7 years ago

  • 1
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Emmy

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Hello,
This is very frustrating indeed and I'm sorry that no one respnded to your thread sooner. We have had some other reports of this and are working to troubleshoot the issue. Would you possibly be able to give me a screen shot of what your page looks like when it is trying to load the My Yola page, I would like to be able to see what you are seeing. Also, can you please let me know what your geographic location is (country) as well as what browser you are using. Thank you very much for working with us on this, we really appreciate it and hope to get it fixed as soon as possible.

Kind Regards,
Emmy
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Emmy

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Hi Dietmatters,

I wanted to update you on our progress with this bug. The problem we are still having is that we are having trouble replicating what you all are seeing. What this means is that we need to be able to see and experience the bug ourselves to troubleshoot the underlying cause. What we are doing right now is trying to gather as much information as possible from people to see what the pattern might be. Such as a certain browser, operating system, geographic location etc.

Some people have said that switching their browser to Safari solved the problem. We do understand that switching browsers is not the best solution, but until we have this fixed up it could provide some relief. Here is a link to do this if you do not currently have Safari: Download Safari.

If you are able to provide us with some information it would greatly help with our troubleshooting process:

1. A screen shot of what your page looks like when it does not load.
2. The browser you are using, does switching to Safari work?
3. Your geographic location.
4. Are you working on a PC or Mac?

Thanks much for working with us on this.

Kind Regards,
Emmy
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Sanja, Official Rep

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Hello everyone,

I am happy to report that the bug you were experiencing has been fixed! If you do still see a problem, clearing your browser's cache will most likely take care of this: clear your cache.

Thank you very much for your patience while we worked on that and please let us know if you have any further troubles.