I cannot log onto my online store to be able to add/edit products

  • 4
  • Problem
  • Updated 8 years ago
  • Solved
Archived

This conversation was archived and is no longer visible to community members. The community moderator provided the following reason for archiving: Your Yola Online Store is up and running again.

I've clicked on Online Store and it just keeps saying 'page loading' - I'm trying to put some specific products up for a customer, and this is not making me look like I have good customer service!
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09004766

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  • annoyed

Posted 8 years ago

  • 4
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Stefan

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Hello 09004766

Can you please provide your login e-mail (not your password) to your Yola account or your website URL for us to be able to track your account in our system and check? Thank you for your cooperation.
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Betty

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I am having the same problem
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Betty

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my url is jessicamiajewellery.com.au
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Betty

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this is urgent
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ChocoH

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Betty

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I am having the same problem and I urgently need to update my site

my url is jessicamiajewellery.com.au
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ChocoH

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me 2
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Gop

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I tried opening the control panel and category updates in Yola and it isn't working.

I then opened an account I have directly with Ecwid and that works fine.
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Stefan

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Official Response
Dear users

Unfortunately there seems to be a general problem with accessing Yola Online Store at the moment. Rest assured that we are right now busy investigating on it.

We are sorry for any inconvenience this may cause and ask you for your patience. We will keep you updated on this thread. Thanks.
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khanyi.hlophe

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i can not open my store i want to updaqte my store but it has been loading since 4 hours ago help my URL is khanyi@fashfabulosity.com

This reply was created from a merged topic originally titled
been trying to open my store for the past 4 hours.
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Marie Newton

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When opening our online store to edit the items its keeps saying loading store data,

This reply was created from a merged topic originally titled
Problem with opening online store.
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khanyi.hlophe

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Store Id: 1148496 its been loading for the last 30 minutes why is it not opnening
i want to update my store but it is opnening

This reply was created from a merged topic originally titled
online store not opening.
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Stefan

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Official Response
GOOD NEWS:

The problem has been fixed! Please try to access your Yola Online Store by refreshing the page, or going to a different tab and then back to "Online Store".

If that doesn't help, please first clear your browser's cache and check again. Thanks for your patience.