I cannot use submenus on the silver package

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  • Updated 7 years ago
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I have upgraded to the Silver Package. I tried to a few weeks back and was astonished to see that the price had doubled. I had to upgrade to transfer my domain name and did not need the free domain name. I also have bought a logo from logobuilder and my site does not use a premium style. Therefore I have paid $99 to have my domain name point to Yola!

Anyway, I checked in the silver package FAQ and it says that it allows you to use submenus. When I just tried to use a submenu it said that my package does not support this and I will have to upgrade to the Premium package.

I used this site because of the "Get British Business Online" campaign offering a free website. Its certainly not free for me and perhaps you should tell people that they have to pay $100 dollars to point their domain name to Yola.
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elainefletcher

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Posted 7 years ago

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Emmy

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Hello elainefletcher,
I'm sorry to hear this has been so frustrating. You would have been able to upgrade to Yola Silver for £4.99 if you were going through the Get British Business Online program when you redeemed your free domain name.

In terms of the submenu not being available, this is because the submenu feature is only available on Premium Styles, the free styles do not support it.

If you would like to email us at support@yola.com I will see how we can help with the issue of paying full price for Yola Silver.

Kind Regards,
Emmy
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elainefletcher

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This has now now been sorted by Yola in record time. Emmy has forwarded to matter to refund the money that I paid for the silver package so that I can pay the £4.99 through "Getting British Business Online" programme.

I now realise that a free page style cannot have sub-menus.

Thanks to Emmy and to Yola! Its good to know that there is some good customer service left in the world.

Kind regards

Elaine
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Emmy

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Thanks Elaine, we're glad to be of service.

Emmy