I can't acess to the editor!!! So i can't open my website, help!!!

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I have an problem, I can't acess to the editor of my website. Simply don't open... Why this problem? :/
Photo of Fabio


  • 2 Posts
  • 0 Reply Likes
  • very sad

Posted 7 years ago

  • 1
Photo of Brianna


  • 2045 Posts
  • 92 Reply Likes
Hello Fabio,

Thanks for your message, I am sorry to hear that you are having difficulties loading your site in the sitebuilder. There are many reasons this could be happening. To help us locate the problem, please do the following:

* Make sure you are logging in from www.yola.com.
* Are you accessing Yola from behind a Firewall? If you are accessing Yola from a company, academic institution or a public library, for example this may be the case. If you are unsure, check with your system administrator.
* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: Clear your browser's cache.
* Check that you are using an updated version of Flash - click on this link.
* Check your privacy settings in your browser. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
* Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
* Make sure you are using an updated version of your browser.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

The final two points are very important. Please let me know if you are still struggling after following the steps I have shared.

Kind Regards,
Photo of Fabio


  • 2 Posts
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Hi Brianna,
I'm Portuguese, so the English could be strange :D

Thanks a lot for your help,
But after I post here my problem I have tried all this steps.
My problem was that, I click on save but after a while saying it was saving nothing happened, appearing an blanck page, the browser immediately closed. I don't now why. But already happened more than once an similar problem .
I clear the cache, the cookies, enable the javascript. My IE is last version and my flash is the 10 version.
The firewall is the same that I've use for the fist time to create the site. So the problem isn't that.
Now works, I've tryed to log in on other pc in other network after an day.
And now works on my pc and on the original network.
I'm relieved :D

Photo of jeremy

jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hello Fabio,

I am glad your site now works. If you need any further assistance at any stage, please let us know.