I can't acsess the one room in my website Atheenah's sofa

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  • Updated 5 years ago
  • Answered
The screen wont load it just freezes I was wondering what was wrong sometimes a message appears to cosault you . all the other screens work well I really need to get in there to change some of the widgets they dont work well and are messing up my webpage .
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Travis Butler

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  • sad

Posted 5 years ago

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Crystal, Champion

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Hello Travis,

It sounds like the one page that won't load is corrupt - perhaps some code for that page is bad. If you can access the code, try deleting that last things you added to that page one by one until you find which one is causing the problem.

If you can't access the code for the one page, you may have to delete that page and create it again.

Sometimes this problem also happens when text is copied in from another programs such as Microsoft Word. The text/page formatting in these programs is not compatible with the Yola sitebuilder. If copying & pasting text onto your website, it works to first open Notepad, paste the text in Notepad, re-copy it again and then paste it on your web page. If you pasted in text, deleting the the text widget and retyping in the text may work.

Please let us know if this don't work...
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Travis Butler

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Looks like I'll have to delete the page :(
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Stefan, Official Rep

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Hello Travis

Did you add custom code to that page? If so, then Crystal was probably right, and the code you added was invalid or incorrect, which can cause your page, in the worst case, your whole website to be inaccessible. It is recommendable to test custom code on a test page first, and if it breaks the page, you can still delete that test page, and retry.