I can't click on the upload files button

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  • Question
  • Updated 6 years ago
  • Answered
I'm building a site with Yola, and I tried to upload a file today, but nothing happens when I click the "upload files" button in file manager. It won't even let me click on the upload files button when I scroll over it. It has worked fine in the past and I have plenty of file storage left. Anyone know how to fix this? thanks
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lauren

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Posted 8 years ago

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Sanja, Official Rep

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Hello Lauren

I'm sorry to hear that this is happening. Can you please try clearing the cache in your browser? Here's info on how to do this: Clear Cache

Also, can you let me know what browser and version you are using?

Thank you for your patience as we work on this together.
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lauren

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Thanks for getting back to me. I'm using Safari version 5.0 I cleared the cache, but it is still not working. It won't work on other computers either.

thanks
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Marije, Official Rep

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Hi Lauren,

If it's still not working, could you post your site's URL so that we can take a look. You can also try these steps:
1. Check what version of Flash you have installed. In order to find out click this link: http://kb.adobe.com/selfservice/viewC.... Please ensure you are using the latest version of Flash. We have found that if you uninstall and then reinstall Flash that can solve the problem.
2. Please can you make sure that your browser is set to accept cookies from Yola: http://www.google.com/cookies.html.

Could you let us know if you've installed any new software recently?
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Casandra Frank

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Im having the same problem and I have updated flash and cleared and accepts cookies. I have had my website for awhile now this just started. Please help
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Laura Thomas, Social Media Coordinator

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Hi Cassandra,

I'm sorry to hear you are struggling to upload files. This thread is over 3 years old. A more complete list of troubleshooting can be found here. Scroll down to the section, "What else can I do if my page does not load?"

If none of those steps help you, please let us know and we'll take a closer look.