I cant delete nor can i add any box or html section from one of the pages in my yolasite website. how can i overcome this problem. Please Advise.

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Photo of Meet Joe Black

Meet Joe Black

  • 9 Posts
  • 1 Reply Like

Posted 6 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Meet Joe Black

Using your forum e-mail, I was able to find a Yola account where there are 2 websites. I've checked your "Egyptian Newspapers" site, and noticed that it took a long time to load your site in the Sitebuilder. The reason is most probably that you have added a lot of custom code on the pages of your site. If there are too many external add-ons and custom code, it can affect the performance of your Sitebuilder.

However, when I tried to add an HTML Widget, it worked, and deleting as well.

Please clear your browser's cache and cookies, and try again. I'd suggest to use less custom coding and add-ons for a better Sitebuilder performance.
Photo of Meet Joe Black

Meet Joe Black

  • 9 Posts
  • 1 Reply Like
Thanks but please try deleting the second video on this page "/t1.php" in my website 'cause i am having hard time deleting it!

I solved that problem in one of the pages but i cant even find the edit button for the HTML box that contains the second video in "/t1.php".

Waiting for your feedback and thanks in advance
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hi Meet Joe Black

Before we consider deleting anything on request, we will need to verify that you are the true owner of this Yola account. Can you please send us your request from your login e-mail address by using our Contact Support Form. Thank you for your understanding.
Photo of Meet Joe Black

Meet Joe Black

  • 9 Posts
  • 1 Reply Like
Done I just sent a request via your contact support form,