I can't download my site!

  • 2
  • Question
  • Updated 10 years ago
  • Answered
When I try to download my site it doesn't do anything, I also tried to on my other computer and it didn't work!
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Christopher

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  • annoyed

Posted 10 years ago

  • 2
Photo of Christopher

Christopher

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I figured it out, I had a custom theme in firefox an di had to disable it
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Christopher

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yay
Photo of Marije

Marije, Official Rep

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Hi Christopher - thanks for letting us know that you were able to figure it out!
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Damager

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Maan i got this problem too,bu i have the default design in firefox..help me please!!
Photo of Marije

Marije, Official Rep

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Hi Damager - could you let us know what happens when you try to download your site? Are you following these steps:
1. Click on the down-arrow next to the yellow "Publish my Site" or "Update my Site" button
2. Click on "Download Site"
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Damager

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i make all the steps you said marije but it does not do anything..could it be because my site is so big..itz about 130 mb or somethin
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Emmy

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Hello Damager,
When you click download my site does it open up a site.zip dialogue box? Or does it just hang there with nothing happening? Is there an error message?
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Damager

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no.no download,no error,nothing.it just does not anything.i could download my page once.but since then i cannot
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Emmy

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Are you possibly able to try this from another computer? This would tell us if it is local to your computer or a bug with the site.
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Damager

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i tried it on 2 other computers..nothing happened
Photo of Marije

Marije, Official Rep

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Hi there - can you click on Help > Contact Support in the top right of the Site Builder and send us an email. This will give us more information to help you.