I can't edit my site!

  • 3
  • Problem
  • Updated 10 years ago
  • Solved
I just made my first website, and although I can access my website online and can login to synthasite, whenever I try to open my site to edit it, the site won't let me. It says operation aborted. What do I do?????
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stuart

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  • really angry and frustrated!!!

Posted 10 years ago

  • 3
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Monique, VP of Customer Support

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Hi Stuart

I am very sorry you are having this problem! We need to get more information about your site in order to help you with this.

Could you answer a few questions for me:
1) What is the URL of your published site?
2) What browser and operating system are you using.
3) Can you tell us what the last thing is that you added to this site before you started getting this error message when opening your site to edit it.

Any additional information you can share with me will be helpful.
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Monique, VP of Customer Support

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I have looked at your site and I cannot see any obvious reason why it would not load for editing. Could you try from a different browser (like Firefox) and let us know if that helps. It would be even better if you could try on a different computer, or a different network. I am sorry I don't have an straightforward answer for you.
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stuart

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Thank you!!! I tried Firefox and it works now! Thank you so much for your help you have been great!
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stuart

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Hi Monique, sorry to bother you again, but I have another question. I am editing my site right now and I want to add a countdown, however it says click here to download the plug in. When I click there though, nothing happens.
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stuart

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Sorry never mind!!!!
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Monique, VP of Customer Support

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So glad to hear that Firefox is working for you and that you were able to add your countdown widget. Thanks for letting us know. Get back to us if you have any further questions.
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Xiinny-Chan

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My problem is that my website title is white, and I cannot change it.
How could I change its color ? Like Black or Red, i dunno.
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Adrienne

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Hi Xiinny-Chan,

Right now you need to select your style from our style library. We are working on adding more and better styles/templates with more customization options. Currently you can change the banner image and color palette on some of our styles. We want to make more options available like this, and one of our future plans is to allow you to develop your own CSS style if this is something that interests you. However, this functionality is going to take significant engineering on our part, so it is still a little ways into the future. In the meantime I hope you can find a style to suit your needs.

You may be interested in this post on our forum: SynthaSite Style Data. It has a link to a document that has a handy filter function for you to see which style you might like!

~ Adrienne