I can't edit my site - please help!

  • 1
  • Question
  • Updated 9 years ago
  • Answered
I am unable to open my site and edit it. I've tried using Google Chrome, and Inter. Exp. Is the site down now?
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Bstreet

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  • frustrated

Posted 9 years ago

  • 1
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Emmy

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Hello Bstreet,
I'm sorry to hear you are having this problem and would like to get it worked out as quickly as possible. Could you do the following for me, please?

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

3. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

Please let us know how this goes for you.

Emmy
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Bstreet

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I cleared my browser cache, accepted all cookies and even downloaded Firefox. I think it might be my Malwarebytes MalWare that is causing the problem. The Malwarebytes info box pops up and says it has successfully blocked access to.... Has this been an issue?
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Sanja, Official Rep

  • 10698 Posts
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Hello Bstreet

It is recommended that you disable your anti-virus or firewalls. Can you please try this and see if you're still having trouble?
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Laurynas Savickis

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Actualy,I had some problems yesterday editing my site as well.I could work on it (ad images,html`s and so on...), but when it came to saving changes it wont alow me to do this.I tried everything (refresh,preview,republishing ...).But after few hours it was fine again.I am not looking for an answere,just sharing experience...
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Kershnee

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Thanks for sharing your experience with us. If the issue reoccurs and you need help resolving it, feel free to email us for help.