I can't edit or change text on website it's frozen

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  • Updated 5 years ago
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Nigel Lihou

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  • frustrated

Posted 5 years ago

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Photo of Stefan

Stefan, Official Rep

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Hello Nigel

I had a look at your website optimist charters in your Yola Sitebuilder, and it took a long time for me to load your index page (home page). The reason seems to be that you added a picture which is larger than 3MB. This is unfortunately not web-friendly, and can cause your page to not load or load slowly both in your Sitebuilder and on your live site.

When using pictures on your Yola website, we'd recommend to downsize them to 20-100KB per picture to ensure a quick loading time for you and your visitors. Can you please try to remove your picture, downsize it with an Image Editing Tool, such as pixlr.com, and then re-add it? In order to access your index page, please wait until it's loaded, which can take a couple of minutes. If it still doesn't load for you, please let me know, and I could remove the picture from your index page with your permission for you. Once done, you should be able to access your index page again and replace the picture by a smaller one.