I can't get into my website

  • 3
  • Question
  • Updated 6 years ago
  • Answered
Hi, I asked for help through email last week with my website dssweets.com. When I click on my website button to edit my site I get taken back to the login page. I've tried clearing cookies and cache and I've tried on Firefox (my usual), Chrome, and IE. I use windows 7. I also tried on two other computers and no result. Please help I haven't been able to get on my site for about a week now.
Photo of D's Sweets

D's Sweets

  • 2 Posts
  • 0 Reply Likes
  • a little upset

Posted 6 years ago

  • 3
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi D's Sweets,

I'm sorry to hear that. I was able to access your Sitebuilder without issue so I suggest your next troubleshooting steps should be to check for any Java or Flash updates and let us know how that goes.
Photo of D's Sweets

D's Sweets

  • 2 Posts
  • 0 Reply Likes
Okay I'll look into it. I really hope that's it.
Photo of Robert

Robert

  • 2 Posts
  • 0 Reply Likes
I can go through all the options in "My Yola" and my website itself loads fine... But after I click on "Edit Website," it sits on the loading screen and never actually loads. It gets through the "Loading SiteBuilder" but stays on "Loading Site"... Please help!

This reply was created from a merged topic originally titled
SiteBuilder won't load.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Robert,

We've seen some similar reports and updating their Java has resolved the problem. Please review the troubleshooting tips linked in this thread and let us know how it goes.
Photo of Mlm King

Mlm King

  • 1 Post
  • 0 Reply Likes
Hello Sir,

I'm using yola sitebuilder for making websites.

this is my website http://www.dreamzultimate.in

while i wanna editing images or change to new ones,
there will be image loading pop up option visible,
but still image is not uploads, i tired to wait for several times,
and left i cancelled it, i cature a screen shot for ur better understanding..

i wanna still regular changes in my websites,
but i m unable to upload any new images,
y is this so, please help me and short it out this problem..

thanks for ur coordinating support to me..
i m still waiting for ur reply n response..

please solve it as soon as possible...

thanks..!!
--

Thanks..!

This reply was created from a merged topic originally titled
I Can't Upload or Change images in my Yolasite Builder..?.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Mim,

Can you please review the troubleshooting tips linked above and let us know if that resolves the problem you're experiencing?