I cant get to my site!!

  • 1
  • Question
  • Updated 6 years ago
  • Answered
I had a site here a while ago, and I cant find it at all. Can I reset my email and password to it? Is there a chance it doesn't even exist anymore?
Photo of Samantha Murphy

Samantha Murphy

  • 1 Post
  • 0 Reply Likes
  • confused, annoyed, frustrated

Posted 6 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Samantha,

Most likely that your site is still there with your account. Yola don't delete the files unless maybe there is some violation of Terms of Service.

I guess it is most likely that your account ID and password need to be obtained. To do this send a message to Yola Support and hopefully they will be able to resurrect your account. They will need to validate your ownership which is why you need to contact them directly.
Photo of Justine

Justine

  • 751 Posts
  • 45 Reply Likes
Hi Samantha,

As Gop mentioned, please contact us on support@yola.com so that we can assist you with your query.

Thanks!