I cant log in!!

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Hi,
I cant log into my yola, every time i try it just keeps saying logging in.... and doesnt change!! i have tried everything!! i downloaded firefox and google chrome! then i downloaded an updated version of java, i enabled java settings and cookies and etc but nothing is working! then when i try to refresh it says page cannot be displayed! HELP!!!
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Alysha

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Posted 7 years ago

  • 1
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Sanja, Official Rep

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Hello Alysha,

I'm sorry to hear that you're not able to get into your account. I'm sure that's frustrating. Thank you for trying many of the troubleshooting steps to try to resolve this. Can you please try clearing the cache in your browser to see if this allows you to get into your account.

Please let me know how this goes.
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Alysha

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Hi. this didnt help! is there anything else i can do!?
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Justine

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Hi Alysha,

This does sound very frustrating, and we'd like to ensure this is resolved. Could you let us know which country you are in?