I can't pay for my domain name, but all my details are correct., help?

  • 1
  • Question
  • Updated 7 years ago
  • Answered
"There is a problem with your form, your transaction cannot be processed" - I keep getting this problem when I try to buy my domain name. All the details have been doubled checked and are all correct. Any idea what the problem might be?
Photo of Tom


  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of diane


  • 1238 Posts
  • 121 Reply Likes
Hi, Tom,

Are you trying to use a credit card? Please email us at support@yola.com so none of your details are shared on a public forum. When you use your credit card, do you receive an error message? If you close the error message dialog box, it should highlight the field that is causing the problem. Does it do this for you? Could you please ensure that your address and card details are matching what is on record at your bank.

If your card is being declined when you try to pay by choosing the credit card option, you can try to make the purchase by choosing the PayPal option. You will also be able to use your credit card when you choose to pay by PayPal.

Please see this link for more information: PayPal

You could also try a different browser and see if that helps.