I can't upload my file.

  • 2
  • Question
  • Updated 9 years ago
  • Answered
I'm trying to upload my files. But when i get inside of my File Manager my upload icon doesn't work.
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rifat

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  • so sad, anxious, confused, frustrated that i can't work at all

Posted 10 years ago

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Marije, Official Rep

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Hi rifat,

Could you let us know what happens when you try to upload files? Does an error message open at all?

If you do get an error message, you can try clearing your browser's cache (this link has more info: http://www.wikihow.com/Clear-Your-Bro.... It usually solves the problem.
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rifat

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Well when i get inside of my file manager i saw a icon named Upload Files. But when i click on that icon nothing happen. It acts as though it is a still picture. I waste 2 mouse just by clicking on that thing but nothing happened.
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Marije, Official Rep

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Hi Rifat,

Could you let us know what browser (eg. Internet Explorer 7, Firefox 3 etc) and operating system (eg. Windows XP, Mac OS X) you're using.

Could you also click on this link: http://kb.adobe.com/selfservice/viewC... and let us know what version of Flash you have? If it's a version lower than Version 10, can you try upgrading to Version 10.

Let us know if that helps at all.
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rifat

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My browser is Firefox 3. Operating system is Windows 7 (pre beta) & plug in 10.
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Marije, Official Rep

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Would it be possible for you to try on another computer that doesn't run Windows 7? That way we can find out if the operating system is the problem . Firefox 3 and Flash 10 are the versions you should be using.
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rifat

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Yeah it works in XP. So what should i do?
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Marije, Official Rep

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Unfortunately it looks like the problem is with your operating system. You'll need to upload your files on another machine or change the system you're using. I'm sorry we can't be of more help, but because Windows 7 is still in beta, there's not much we can do at the moment.
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Shaq

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Rifat.

What is the format of your file
Exmaple. .txt .html
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rifat

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It's PDF file.... So u can't help me with this problem.......
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Shaq

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You can upload a .PDF i have done it before. What you can do is go into the file manager and upload it in there. Once done logout than log back in. Its what i have done in the past
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rifat

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The problem is my operating system (Windows 7) does not support Syntha Site's uploading system.........
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Shaq

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See if someone from synthasite could do it for you.. I would if you want me 2
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Kershnee

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Hi Rifat,

I'm sorry you are angry and frustrated. It seems as though the issue is with Windows 7. You tried uploading your file using XP and it did work. Are you able to continue using XP? This seems to be the best solution thus far.
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rifat

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Thanks Shaquille Ray for ur kind help..... But i don't really wonts u to put in any more trouble. I'll use a drive instead......
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toucharin

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advise u next time send this trouble and attach file to engineer add them to your site then your site will work!!! I have this trouble 3 times past ^_^