I can't upload my files.Help!

  • 1
  • Question
  • Updated 9 years ago
  • Answered
I can't upload my files. Although I had uploaded the image, but it still have no photots in my file manager. Please help me, thanks.
Photo of Katherine Chiang

Katherine Chiang

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Posted 9 years ago

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Photo of Marije

Marije, Official Rep

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Hi Katherine,

Is your site published? Can you post your site's URL so that we can take a look? We'd also need to know what browser and version you are using (eg. Firefox 3, IE7)

These steps may also help:
1. Check what version of Flash you have installed. In order to find out click this link: http://kb.adobe.com/selfservice/viewC.... Please ensure you are using the latest version of Flash.
2. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
3. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: http://www.google.com/support/account...)
4. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: http://www.google.com/cookies.html)
Photo of Katherine Chiang

Katherine Chiang

  • 3 Posts
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Photo of Katherine Chiang

Katherine Chiang

  • 3 Posts
  • 0 Reply Likes
Maxthon 2.5.8
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Katherine - Maxthon is not a Yola-supported browser (here's a list: http://www.yola.com/customer-support/.... Could you try uploading the file in a supported browser and let us know if you're still experiencing problems?