I can't reach my mailbox

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  • Question
  • Updated 5 years ago
  • Answered
I receive the message cant find server mail.apolo69.com

is the server down>?
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APOLO69

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Posted 5 years ago

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Stefan, Official Rep

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Hello Luis

I can assure you that the Yola Mail server is not down and hasn't been recently. When I open the URL to your Yola Mail web login that you posted above, the page comes up fine for me.

Please clear cache and cookies of your browser, and re-try.

If that doesn't help, please let me know
  • what browser you're using

  • what version your browser is

  • your operating system
.
Thank you for working through this with us.
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APOLO69

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Hello since I update to win 8.1 i have been trouble to reach my mailbox, using chrome or safari or firefox (latests versions) or with my office outlook 2013 i recieve the same message in all if them No response from server althoug i have an active internet conection i see all pages but when i try to reach the mail

La tarea 'Recibiendo ventas@apolo69.com' notificó el error (0x80040900) : 'El nombre del servidor que ha escrito no se encuentra en la red (puede que no funcione temporalmente). Compruebe que tiene conexión y que el nombre del servidor es correcto.'
La tarea 'Enviando luis_hugom@apolo69.com' notificó el error (0x800CCC0D) : 'No se puede encontrar el servidor de correo electrónico. Compruebe la información del servidor en las propiedades de su cuenta.'
La tarea 'Recibiendo luis_hugom@apolo69.com' notificó el error (0x80040900) : 'El nombre del servidor que ha escrito no se encuentra en la red (puede que no funcione temporalmente). Compruebe que tiene conexión y que el nombre del servidor es correcto.'

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Stefan, Official Rep

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Hello Luis

Have you tried clearing your cache and cookies as I advised above? I can see two different error messages in your last post, the one in your screenshot (Google Chrome could not find ...), and the ones in Spanish. When do the Spanish error messages come up, with Outlook?

We cannot replicate the errors you get, using different computers of our team members. I've tested it on Win8, but still the URL to your Yola Mail mailbox works fine.

Please also try accessing your Yola Mail weblogin from a different computer and in a different internet network, and let me know how that goes.
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APOLO69

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Thanks a lot

Yes it was with Office 2013 Outlook. it seems that the problem is with win 8.1 a lot of people are having problems accessing different pages around the world I have read a lot of articles in many pages about this is very strange that only some pages are not accessible and with some browsers yes and other not, and windows support don't have a solution.

What I did was to go to the Intel webpage because my wi-fi adapter is a Intel(R) Centrino(R) Wireless-N 6150 and downloaded the latest driver form their page it was a driver just released like 2 days ago, because windows update didn't find any new drivers and from the device manager update driver neither, they said i had the latest driver.

I uptdated the driver on Saturday and since that day im not having any more problems with any page

Thaks for your help and hope my solution helps other people