I Did Not Want To Renew My Account or Domain.

  • 2
  • Question
  • Updated 5 years ago
  • Answered
I made sure my account would not renew automatically and I wanted to cancel my account after my year was up but I got an email saying that my domain was renewed. When I tried to see what this was all about, the website would not open. I don't want to be charged for an account or domain that I will no longer use. I hope they resolve any issues they are having with their site soon.
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April Stingo

  • 7 Posts
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  • Confused and Frustrated

Posted 5 years ago

  • 2
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi April,

I can see that you removed auto renewal successfully for your Yola Silver hosting package however you left it active for your domain registration and privacy renewals for astingo.com. I went ahead and removed these auto-renewals from your account as well and I will contact you via direct email about your options for managing your domain registration.