I have a problem with images on my site!

  • 2
  • Problem
  • Updated 9 years ago
  • In Progress
Merged

This conversation has been merged. Please reference the main conversation: Missing Photos

Hi Yola Team!

There seems to be a problem on my website http://www.simplyeighties.com which is not displaying images properly. I hope someone can sort this problem out as my site looks a right mess and my visitor numbers have dropped as a result. I have used Firefox, Internet Explorer and Google Chrome browsers but the same problem exists with all of them, although it seems even worse in Chrome. Hope someone can help! Thank you.
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Mark N

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  • frustrated

Posted 9 years ago

  • 2
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Emmy

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Hi Mark N,
We have received a few other reports of this and are currently looking into this issue to find out what the problem might be. I'm sorry for the inconvenience and appreciate your patience while we work on this. I'll keep you updated on our progress.

Kind Regards,
Emmy
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Emmy

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Hi Mark,
We're trying to pin down if this problem is specific to any geographic area, can you tell us where you are located. You don't have to be too specific and if you're not comfortable with that I understand. Will be asking other people as well.

Emmy
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Mark N

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Hello Emmy, I am in Central England, UK. Sorry about the delay with my reply but my electricity has been off for over three hours followng a thunderstorm!
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Mark N

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Oh, it looks like you may have fixed the problem anyway as my site looks okay again now! Thank you for your help :)
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Emmy

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Great news Mark, thanks for letting us know. We will continue to monitor things.
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Mark N

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Happy Easter to the Yola Team! Unfortunately, the problem with images has returned! :(
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Brianna

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Hi Mark,
Happy Easter to you as well. We are sorry to hear that your image error has returned. Our engineers are still looking into this and we will be happy to keep you informed as soon as we hear more in this regard.
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Mark N

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If it's any help, the problem seems to be images added with the "picture" icon from the "basic" toolbar on the right, but not with pictures inserted into text using the other option.

It's very strange, but my other site http://www.quickloadgames.com doesn't seem to have any problems displaying images, even though they were added with the "picture" icon. However, I have experienced problems with pictures in the Yola editor on this site, but very randomly.

With http://www.simplyeighties.com, the biggest problem seems to be with the home page when viewing in any browser - firefox, IE or Google Chrome. But I haven't experienced any problems editing the site.

It's all very bizarre!
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vcnz

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Hi, I noticed the same and indeed it seems pictures added with the picture button are more sensitive to the issue. I also made some test removing and adding the same picture in both ways and indeed that was the behavior.
I reported that to the yola team a while ago
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PuppyLuv Dog Care

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Hi there - my website is puppyluvdogcare.ca and I am having the same problem, and yes, my website traffic has dropped off as well. Hope you can fix this problem soon! Thanks.
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Brianna

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Hello Mark, vcnz and PuppyLuv Day Care,

I am happy to share with you that we have found a fix for the bug you were experiencing. I have added your sites to our 'fix list' and they will certainly be taken care of. Please keep in mind that this fix will appear on your site in 24-48 hours. After this time has passed, please let us know if you are still experiencing troubles. Thanks again for your patience as we looked into this with you.

Cheers!