If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
It sounds as though you may be logging into a different account, and we will be happy to get to the bottom of this with you. Do you have any sites on your account that are published online? If so, please share your web address with us. This will allow us to assist you in locating your account.
If you do not have any sites published online, please send us an email to email@example.com as we will need to gather a bit further information for locating your account and prefer to leave your personal information off of our forum for your own security reasons.