Deleted account, need to access DNS records

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
as title suggests. ive deleted the account as not alot of freedom to make pick and choose what i like.

my domain name is www.thegadgetloft.co.uk i would like to use this still ?
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Info

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Posted 7 years ago

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Emmy

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Hello Info,

Because your account was deleted you would not have been able to access your account to edit the domain settings or transfer the domain name. I have un-deleted your account so you will be able to access it again with the same login details you used before.

Here is a link to a tutorial with more information on how you can do this: Transfer your domain to a new domain registrar.

I hope this will help, let us know if you continue to have troubles.

Kind Regards,
Emmy
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Aneesh Reddy

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please undelete my account aneesh425@gmail.com domain name reddysurgentcare.com
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dorsetpetsupplies

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I also did this emmy could you undelete me too ?? domain is www.dorsetpetsupplies.co.uk

:)
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Sanja, Official Rep

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Hello dorsetpetsupplies,

I have restored your account. Going forward, please be sure to keep your account active as long as you want to manage your domain settings with us.
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Antonio Iaccarino

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im not sure what happed to my account but can you please undelete it the domain is. gatesofdarkhorizon.com
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Brianna

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Hello,
I have taken a peek at your account and it has not been deleted.You should be able to login as you have in the past.
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3peepingtoms

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ah, I deleted my account too, and need to transfer the domain name...
josephokeefe.co.uk
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3peepingtoms

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Hello, I have also deleted my yola account and need to transfer the domain name... its josephokeefe.co.uk
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Sanja, Official Rep

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Hello 3peepingtoms,

.co.uk transfers are a bit different. You can send us the IPS Tag needed and we can apply this to your domain. Please let us know the IPS Tag.
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3peepingtoms

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hmm I think the IPS tag required is DATAFLAME , thanks for you help
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Sanja, Official Rep

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Hi 3peepingtoms,

I have added the IPS Tag to your domain. You should see the domain transfer initiate within 24 hours.
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3peepingtoms

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thank you so much!
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Sanja, Official Rep

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It was my pleasure!
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andyfacebook

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i have also deleted my account trying to delete the domain but it didn't work. Please could you either delete the domain or restore my account. The domain name is www.smithillsfellowship.co.uk
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Sanja, Official Rep

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Hello andyfacebook,

I am unable to restore your account as you already have an open account using the same email address. Please change the email address of your current account and then I can try to restore your old account.

Please see Change your login email address for further details on how to do this.
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andyfacebook

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i have changed my email address on the open account so you should be able to do it now. Thank you :)
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andyfacebook

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i have changed my email address on the open account so you should be able to do it now. Thank you :)
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Sanja, Official Rep

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Hello andyfacebook,

I have now restored your account.

Please let us know if you need help with anything else!
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musico11

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Hi i deleted my account but need to trnafer the domain, my domain is musico-saddleworth.co.uk could you please undelete my account?
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Sanja, Official Rep

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Hello musico11,

I have restored your account. If you need to transfer your site, please provide us with the IPS Tag and we can add this for you.
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musico11

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SCHLUND i am not sure if thid id correct
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Brianna

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Hello,

Please confirm that the tag is correct. Once we have this confirmation from you, we will go ahead and change the tag. Thanks!
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musico11

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its correct it the one i was given to change it too
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Sanja, Official Rep

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Hi there,

I have added the IPS Tag to your domain. Please allow up to 24 hours for the domain settings to propagate.
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gracelce

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Hi yola team,
I also did this as well, would you mind restoring my account www.okashi.co.uk so i can transfer it too?

Thanks
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Brianna

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Hello gracelce,
Your account has been undeleted, if you would like to transfer your domain away, please provide us with your IPS tag so we can make the necessary changes for you.
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chadialihawa

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please undelet my account www.hawacom.co.uk
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Monique, VP of Customer Support

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Done - let us know if you need further assistance.
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Vivian Diep

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Hello,

I am also facing the same problem, I have deleted my account without transferring my domain name first.

Could you please restore my account? It is http://www.viviandiep.co.uk/

Many thanks,

Vivian
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Kieran Lewis

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I set up the account http://www.musicwire.co.uk and deleted it a few weeks ago. I was wondering if it was possible for you to undelete my account as this was a mistake? Email address is thisiskieranuk@gmail.com

Thank you.
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Stefan, Official Rep

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Hello Kieran

We have restored your account – welcome back to Yola! We hope you will enjoy Yola in future. Have you got any questions/problems that may have made you delete your account a few weeks ago? We'd be happy to help.
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ultimatereg

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My domain name is www.ultimate-catering.co.uk and I have deleted it. I want to know if I can delete the domain as I don not want it anymore. Please help me. Thanks.
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Gop

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Hi, You can't delete the domain itself it just runs down on expiry. If you haven't unpublished your site you may ask Yola to do this for you or give you a lead on the process. That will render your site non-existent.
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ultimatereg

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I have deleted my site, Is there a way Yola could re-publish the site so I can access it.
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Laura Thomas, Social Media Coordinator

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Domains cannot be deleted once they have been registered, but we can help you regain access to your account so you can manage your DNS settings. Please submit a request to support here for assistance.
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rosa

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I have done the same..deleted my account and I need access to my domain flowinbirth.co.uk
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Laura Thomas, Social Media Coordinator

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Hi rosa,

I see that your account has already been restored. Please let us know if you need any further assistance.
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Aneesh Reddy

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i have also deleted my account by accident reddysurgentcare.com
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Laura Thomas, Social Media Coordinator

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I see you deleted the account associated with the free domain you registered, however it uses the same email address of your current account.

I can reinstate your original account returning your access to your domain registration however you can't have two accounts registered to the same email address so before I can re-instate your original account can you please either change your email address on your current account or delete it if you do not require a secondary account.

To change the login email address of your Yola account:

Log into your account as usual.
Click on "Profile" in the left-hand menu (you will find it under "Account").
Delete the old email address and type in the new one next to "Email".
Click on the "Change details" button to update your information.
A message will display to confirm that your information has been successfully updated.

To delete your account:

Log into your account.
On the "My Yola" page, click on "Profile" (you'll find it under "Account").
At the bottom of the screen, under "Other account options", click on "Delete account".
Tick off the box beside "Please confirm that you would like to delete your account".
Click on "Delete account" button.
A dialog box will open up, asking you to confirm again that you want to delete your account.
Click on "OK".

Please let me know once you have completed one of the options above.
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Justin Tabish

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I did the same thing and require access to my darksystems.ca domain please.
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Stefan, Official Rep

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Hello Justin

When I look up your Yola account in our system, it doesn't display as deleted. It's still active, and you should be able to access it. If not, you mave have entered incorrect credentials. In this case please reset your password in order to log in again and edit your domain.
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gordon barfield

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Yola Team,

I allowed my registration to lapse, which predictably kicked my site offline. Recently, I re-upped my registration (bronze), and i am able to log in to my Yola account, but cannot "re-publish" my site. The site is not available anywhere online. On my account details page the statement "the following domains have expired and are no longer renewable:brazilbraces.com" appears although the expiration date shows as 2-27-2014. HELP!!!!!!!!!!

I need my domain name (brazilbraces.com) available and online!!!!!
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Stefan, Official Rep

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Hello Gordon

I've responded to your other thread. Where did you see the information that your domain expires in 2014? I can't see it in your Yola account, and our system confirms that your domain expired in December 2012. Please follow our advice in your other post to try and get your domain back again. Thanks.