I have registered my domain with yola but cannot use it in my yola

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  • Updated 6 years ago
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I have registered the domain buddybuddyliverpool.co.uk through yola, but now it has gone from 'My Yola' and I cannot use this domain and it is unavailable when publishing my site???

It does not show in my yola but when i enter it into my address bar it shows a default yola page and I did a whois lookup and it is registered to me!! Can you help??
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mjptighe

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Posted 6 years ago

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Jackie

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Hello mjptighe,

I have looked up your domain and I can confirm that it is setup and on your account ready to be published.

I also see that you have 2 accounts with Yola. The domain is registered to your account @buddybuddy.co.uk account, and you have a second @buddybuddyliverpool.co.uk account.

Could you check your @buddybuddy.co.uk account and let me know if you are able to publish to your domain?

Thanks,
Jackie
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mjptighe

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I think I may have made a mistake, I do not recall this @buddybuddy account and don't know how to access it??
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Jackie

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Hi mjptighe,

I have just sent you an email with your account details. Please let us know if you have trouble accessing it.

Thanks,
Jackie
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mjptighe

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I tried to reset my password but as I said, I do not have access to this email address and it sends it there. Is there any chance you can reset the password to what it was previously??
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Jackie

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Hi mjptighe,

I have just sent you an email with regards to your accounts. This should resolve your problem.

Thanks!
Jackie