I Have the Broze Package but won't allow to change my domain name?

  • 1
  • Question
  • Updated 6 years ago
I have the broze package and it won't let me change my domain to be Flaxyanne.com
That is the only reason why I got the package, is to get rid of the Flaxyanne'.Yolasite.'com part.. and it said it was included in the package. If I don't get it in the package I would like to cancel my Broze package.
Photo of Lilly Powers

Lilly Powers

  • 1 Post
  • 0 Reply Likes
  • Angry

Posted 6 years ago

  • 1
Photo of Gop


  • 7473 Posts
  • 2115 Reply Likes
Hello Lilly,

Currently hosting packages don't include a custom domain. This used to be the case previously for some packages, but not since December 2011, which was acrimoniously discussed at the time.

You can certainly buy a domain if it's available through Yola or any other provider. The yolasite.com can simply be switched to the custom domain or in fact be held as such and your custom domain be set as your primary domain. This allows anyone using your yolasite.com to access your site to be redirected to your custom domain. This has definite advantage in the shorter term and means that you don't lose any loyalty from previous users.

Hopefully this answers your query and as another user I suggest that you go ahead and buy the custom domain and publish your current yolasite to this new domain. It's a winner.
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Lilly

I'm sorry that you may have overlooked that hosting packages and domains are separate products, but when you buy your domain for the first time, you will get a discount which turns out to be an additional fee of $0 for some domains. It depends on the domain extension. If you e.g. want to buy a .com domain, you still only pay $49.99 for the domain and the hosting package Yola Bronze together.

What we can do for you is to refund your purchase of Yola Bronze. Once done, you can go to your Yola account and click on one of the "Add a domain" links which you find on various spots on your My Yola dashboard. When you buy a domain, you will be asked to add one of our hosting packages. Choose Yola Bronze and check the final price on the payment screen. If you buy a .com domain, it should be $49.99 for Bronze and the domain together for one year. Please note that this discount only applies for annual subscriptions.

Please let me know if we should proceed as I suggested. Thanks.