URL points to Yola but I can't see it in my listed URLs at Yola!

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  • Updated 5 years ago
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When I search on the URL www.TribeInteriors.co.uk I can see that it is registered to myself. When I go to it, it points to Yola but I don't see it in my listed URLs and I would like to transfer it elsewhere - any suggestions?
Many thanks.
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Stephen Russell

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Posted 5 years ago

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Stefan, Official Rep

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Hello Stephen

As the domain name tribeinteriors.co.uk is not registered with Yola, it won't display in your Yola account. You will need to log into your account with your other registrar who manages this domain for you, and change the domain settings or transfer it away from there. If you need assistance with this, please contact your domain registrar's support.
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Stephen Russell

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Okay thanks - I'm sure I set it up through Yola and I am trying to get it but it tells me Transfer Unavailable: Domain Already In Reseller Account which I don't understand.
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Stefan, Official Rep

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Hello Stephen

Your domain tribeinteriors.co.uk is currently still pointing to Yola, but it hasn't been registered through us. When I look up your domain settings, it tells me that your domain was registered with 123-reg.co.uk. Please contact their support for further assistance. You will probably need to remove the A records which point to Yola in your domain control panel with that registrar. They should be able to tell you how to transfer it or point it to a different provider.