If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
When I check you Yola account, I can see that the domain purchase has been refunded to you. I noticed that you have also written an e-mail to support. Please don't contact us on multiple channels at the same time as this slows down our Support effeciency and will not lead to a sooner reply to your query. Thank you for your understanding.