If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Unfortunately we cannot process account-related request on our public Support Forum, but I was able to track your e-mail and have made sure it got to our specialists to follow up with you on this matter via e-mail. I'll mark this thread as solved, and you should hear from us via e-mail shortly.